KYC (Know Your Customer) Policy

Effective Date: 18 June 2024

1. Introduction

thegiftcardvoucher.com is committed to complying with applicable laws and regulations regarding the prevention of money laundering (AML) and combating the financing of terrorism (CFT). This KYC Policy outlines our approach to verifying the identity of our customers and ensuring a secure and trustworthy environment for the purchase and use of e-gift cards and vouchers.

2. Purpose

The purpose of this KYC Policy is to:

• Verify the identity of our customers to prevent fraudulent activities, money laundering, and terrorist financing.

• Maintain accurate records of customer information and transaction history.

• Comply with legal and regulatory requirements related to AML/CFT.

3. Scope

This KYC Policy applies to all customers and users of thegiftcardvoucher.com who purchase or redeem e-gift cards and vouchers.

4. Customer Identification Process

To fulfill our KYC obligations, we may require customers to provide the following information:

• Personal Information: Name, date of birth, residential address, and contact details.

• Identification Documents: Valid government-issued identification (e.g., passport, driver's license) and proof of address (e.g., utility bill, bank statement).

• Additional Information: Depending on the transaction and risk assessment, we may request additional information or documentation.

5. Verification Procedures

We verify customer identity through various methods, including:

• Documentary Verification: Reviewing and validating identification documents provided by the customer.

• Electronic Verification: Using third-party verification services to confirm identity details.

• In-Person Verification: Conducting face-to-face verification where required by law or for higher-risk transactions.

6. Customer Due Diligence (CDD)

We conduct ongoing monitoring of customer transactions to identify and report suspicious activities. This includes:

• Monitoring transactions for unusual or inconsistent patterns.

• Conducting periodic reviews of customer information to ensure accuracy and compliance with KYC requirements.

• Reporting suspicious transactions to relevant authorities as required by law.

7. Privacy and Confidentiality

We handle customer information in accordance with our Privacy Policy and applicable data protection laws. Customer information collected for KYC purposes is kept confidential and used only for the purposes outlined in this policy.

8. Compliance

We adhere to all applicable laws, regulations, and industry standards related to KYC, AML, and CFT. Our compliance program is regularly reviewed and updated to reflect changes in laws and regulatory requirements.

9. Training and Awareness

Our staff receives regular training on KYC procedures and AML/CFT obligations to ensure effective implementation of this policy.

10. Contact Us

If you have any questions about our KYC Policy or concerns about your account, please contact us at:

Email: Support@thegiftcardvoucher.com

Address: Patna, Bihar